Privacy Policy

Data Controller Information

This Privacy Policy describes how motivevjpn S.A. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data Controller:
motivevjpn S.A.
Rua de São Bento 75
1092-851 Lisbon, Portugal
Registration Number: 967458312
Email: privacy@motivevjpn.top
Phone: +351 212 480 495

Data Collection

We collect various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our services.

Information You Provide to Us

• Contact Information: Name, email address, phone number, and company details when you submit enquiry forms or contact us
• Communication Data: Messages, feedback, and correspondence when you contact us through our contact forms or email
• Business Information: Restaurant type, business size, and operational requirements when requesting consultations or comparisons
• Consultation Data: Information about your menu engineering needs, current software usage, and business requirements

Information We Collect Automatically

• Technical Data: IP address, browser type, operating system, device information, and referring website
• Usage Data: Pages visited, time spent on pages, click-through rates, and navigation patterns
• Cookie Data: Information stored through cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, or your consent. We process your personal information for the following purposes:

Service Delivery

• Responding to your enquiries and providing requested information about menu engineering software comparisons
• Delivering consultation services and personalised recommendations
• Providing customer support and technical assistance
• Processing and fulfilling service requests

Business Operations

• Improving our website functionality and user experience
• Developing and enhancing our comparison services
• Conducting market research and analysis
• Managing our business relationships and communications

Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Protecting our rights and interests
• Preventing fraud and ensuring security
• Maintaining records for business and legal purposes

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, subject to the same privacy protections.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Contact enquiries: Retained for 3 years from the date of last contact
• Consultation records: Retained for 5 years for business relationship management
• Website analytics data: Retained for 26 months in accordance with Google Analytics settings
• Marketing data: Retained until consent is withdrawn or for 3 years if no interaction occurs
• Legal and compliance records: Retained as required by applicable laws and regulations

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

Access and Portability

• Right of Access: You can request a copy of the personal data we hold about you
• Data Portability: You can request your data in a structured, machine-readable format

Correction and Deletion

• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances

Processing Controls

• Right to Restrict Processing: You can request limitation of how we process your data
• Right to Object: You can object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: You can withdraw consent for processing based on consent at any time

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response and breach notification procedures

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding your personal data, please contact us at:

Privacy Officer
motivevjpn S.A.
Email: privacy@motivevjpn.top
Phone: +351 212 480 495
Address: Rua de São Bento 75, 1092-851 Lisbon, Portugal

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable data protection laws. In Portugal, you can contact:

Comissão Nacional de Proteção de Dados (CNPD)
Website: www.cnpd.pt
Email: geral@cnpd.pt